Terms of Service

By accessing or using UpsellPro(“Service”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.

RevStay is a platform that enables property managers to offer upsell services (such as early check-in, late checkout, and gap day extensions) to their guests. The Service includes:

• Integration with Property Management Systems (PMS)
• Automated and manual upsell offer generation
• SMS and email communication with guests
• Payment processing through Stripe
• Analytics and reporting dashboards

You must create an account to use the Service. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized use

RevStay offers two pricing options, selected during onboarding:

You may request to change pricing models by contacting support. Changes take effect at the start of the next billing cycle.

To receive payments, you must complete Stripe Connect onboarding:

• Provide business information as required by Stripe
• Connect a bank account for payouts
• Maintain an active Stripe account in good standing
• Comply with Stripe's Terms of Service

• Guest payments are collected via Stripe at time of upsell acceptance
• A small processing fee is added to the guest's total at checkout
• Stripe payouts to your bank follow your Stripe payout schedule (typically 2 business days)
• For Flat Rate: You receive 100% of the upsell amount
• For Revenue Share: Platform commission is deducted automatically; you receive the remainder

• Refunds can be requested by contacting support
• When a refund is processed, the full amount is refunded to the guest
• Chargebacks and disputes are handled according to Stripe's dispute process
• Dispute fees (if any) are the responsibility of the property manager

RevStayoperates the “Virtual Concierge” messaging service, which sends SMS messages to guests on behalf of property managers to facilitate reservation-related upsell services.

• You may cancel RevStay at any time with no penalty
• Pending payouts will be completed after cancellation
• For Flat Rate: Billing stops at end of current billing period
• For Revenue Share: No further fees after cancellation
• Data retained for 30 days after cancellation
• Re-activation available within 30 days without re-onboarding

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Send spam or unsolicited messages
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to any systems
• Misrepresent your identity or affiliation
• Violate any applicable laws or regulations

• Your data is encrypted in transit and at rest
• We never sell your data to third parties
• Integration credentials stored securely
• GDPR compliant data handling
• Transaction history available for 7 years

You are responsible for ensuring you have proper rights to share guest data with us and complying with applicable data protection laws.

We strive for 99.9% uptime for payment processing. Service interruptions may occur for maintenance (scheduled with notice) or due to force majeure events.

The Service and its original content, features, and functionality are owned by UpsellPro and are protected by international copyright, trademark, and other intellectual property laws.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

IN NO EVENT SHALL UPSELLPRO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. Our liability is limited to the amount of fees paid by your account in the 12 months preceding any claim.

You agree to indemnify and hold harmless UpsellPro from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or the Service.

We may update these terms with 30 days' notice via email. Continued use of the service constitutes acceptance of updated terms.

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

For questions about these Terms of Service, please contact us at:
Email: admin@rev-stay.com