SMS Consent Policy

This SMS Consent Policy explains how Virtual Concierge (powered by RevStay) obtains consent to send SMS messages to guests on behalf of vacation rental property managers. We are committed to responsible messaging practices and full compliance with the Telephone Consumer Protection Act (TCPA) and carrier requirements.

RevStay receives guest contact information through Property Management System (PMS) integrations. Property managers connect their PMS (Hostaway, Guesty, and more) to RevStay, which synchronizes reservation data including:

• Guest name
• Phone number (when provided during booking)
• Email address
• Reservation dates and property details

This information originates from bookings made on Online Travel Agencies (OTAs) such as Airbnb, VRBO, Booking.com, and direct booking channels.

When property managers sign up for RevStay, they agree to our Terms of Service which includes the following SMS consent requirements:

This consent is collected during RevStay onboarding at https://rev-stay.com/onboarding where property managers must accept our Terms of Service before connecting their PMS.

Guests provide consent to receive communications about their reservation when they complete a booking. This consent is obtained through multiple layers:

• OTA Platform Consent:When booking through Airbnb, VRBO, or similar platforms, guests agree to the platform's terms which include receiving communications from hosts/property managers about their reservation.
• Direct Booking Consent: For direct bookings, guests explicitly consent to communications when providing their phone number during the reservation process.
• Transactional Nature: All messages sent through RevStayare transactional in nature, directly related to the guest's existing reservation.

RevStaysends only transactional messages related to the guest's reservation:

• Welcome Messages: Booking confirmation and check-in information
• Early Check-in Offers: Option to check in earlier than the standard time
• Late Checkout Offers: Option to extend checkout time
• Stay Extension Offers: Option to extend the reservation if availability permits
• Reservation Updates: Important information about the guest's stay

We do not send promotional marketing messages, advertisements, or communications unrelated to the guest's specific reservation.

Message frequency is limited and directly tied to the guest's reservation timeline. Guests typically receive 1-3 messages per reservation, sent at relevant times (e.g., before check-in for early check-in offers, before checkout for late checkout offers). We do not send recurring marketing messages or high-frequency communications.

Guests can opt out of SMS messages at any time by replying to any message with:

Opt-out requests are processed immediately and automatically.

When a guest opts out, they receive the following confirmation message:

After opting out, guests will not receive any further SMS messages unless they explicitly opt back in by replying START.

Guests can get help or information about our messaging program by:

• Replying HELP to any SMS message
• Contacting the property manager directly
• Emailing admin@rev-stay.com

Phone numbers and messaging consent records are handled in accordance with our Privacy Policy. We maintain records of opt-out requests indefinitely to ensure guests who have unsubscribed do not receive future messages. We do not sell or share phone numbers with third parties for marketing purposes.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. For questions about your text or data plan, please contact your wireless provider.

For questions about this SMS Consent Policy or our messaging practices, please contact us:
Email: admin@rev-stay.com