Documentation
Everything you need to know about Upsell Pro
Introduction
Upsell Pro is an automated revenue generation platform designed specifically for property managers. We help you generate additional revenue from every booking through intelligent upsell offers and marketing automation.
Our platform integrates seamlessly with your existing Property Management System (PMS) and handles everything from offer delivery to payment processing. Choose your pricing model: Revenue Share (no upfront cost, keep 70%) or Flat Rate ($25/property, keep 100%).
Getting Started
Getting started with Upsell Pro takes less than 10 minutes. Here's what you need to do:
Pricing Models
Choose the pricing model that works best for your business:
Cost: $0 upfront - no monthly fees
You keep: 70% of all upsell revenue
Platform fee: 30% of each transaction
Perfect for getting started with zero risk. Try the platform without any commitment and only pay when you make money.
Cost: $25 per property per month
You keep: 100% of all upsell revenue
Platform fee: None (just the subscription)
Best for high-volume properties. If you average more than $83/month in upsells per property, Flat Rate gives you better margins.
How It Works
Upsell Pro works by monitoring your reservations and automatically sending personalized offers to guests at the optimal time. Here's the complete flow:
When a new reservation is created in your PMS, Upsell Pro automatically receives the details including guest information, check-in/out dates, and property details.
Based on your configuration, we send offers at the perfect time (typically 7-14 days before check-in). Offers are sent via SMS and email with a personalized link for each guest.
When a guest clicks their offer link, we check real-time availability by syncing with your PMS calendar. This ensures we never sell early check-in or late checkout when the property is already booked.
Guests complete their purchase through a secure Stripe checkout. Payment goes directly to your Stripe account, and we track the transaction for reporting.
Once purchased, the reservation details are automatically updated in your PMS with the new check-in or check-out time. Your operations team sees the updated information without any manual work.
Cleaner Notifications
When guests purchase early check-in or late checkout, your cleaners need to know. Upsell Pro automatically notifies them via SMS so they can adjust their schedules.
Default Cleaner: Set one cleaner for all your properties. Quick and easy if you use the same cleaning team everywhere.
Per-Property Cleaners: Assign different cleaners to different properties. Perfect if you work with multiple cleaning teams.
When a guest purchases an upsell, the assigned cleaner receives an SMS like:
You can configure which notifications each cleaner receives:
- Early check-in notifications
- Late checkout notifications
Manage cleaner settings anytime from the Properties page in your dashboard.
PMS Integrations
We currently support:
Don't see your PMS listed? Contact us at admin@upsell-pro.com to request an integration.
Revenue Generation
Our customers typically see $2,500+ in additional revenue per property, per month. Here's how:
Allow guests to check in early (typically 1-4 hours before standard check-in). Average price: $50-150 depending on property and timing.
Acceptance Rate: 15-25% of guests purchase early check-in when available.
Extend checkout time (typically 1-4 hours after standard checkout). Average price: $50-150 depending on property and timing.
Acceptance Rate: 20-30% of guests purchase late checkout when available.
Example Calculation
Property with 20 bookings per month:
- Early check-in: 4 sales × $100 = $400
- Late checkout: 5 sales × $100 = $500
- Total monthly upsell revenue: $900
For a portfolio of 10 properties: $9,000/month in upsell revenue
Your earnings by pricing model:
- Revenue Share: $6,300/month (70% of $9,000) - $0 upfront cost
- Flat Rate: $8,750/month ($9,000 - $250 subscription)
Configuration
Upsell Pro gives you complete control over pricing, timing, and availability:
Support
We're here to help you succeed. Here's how to get support:
Contact us at admin@upsell-pro.com
Response within 24 hours for all customers.